“Once the relationship developed and you understood our particular situation and needs, the service was first class. The correspondence from then on was excellent and you proactively managed our difficult, time constrained and stressful purchase and subsequent ‘non-standard’ move. Towards the end, I think all parties were driving events forward and you co-ordinated and managed the process brilliantly. When Keith was not available another member of staff seamlessly stepped in, reassuring us of your professionalism and that client contentment was a priority. In summary, a first rate service which went beyond what is normally expected. Probably two needy clients (for very different reasons), but you managed things patiently with a bucketful of tenacity towards the end.”